We have recently migrated our entire website to a new, upgraded dedicated server for better performance and reliability. This is a fairly complicated process so there may be a few broken links and/or issues on the site until we get all of the kinks worked out. If you run into any issues, please let us know at http://support.oranged.net or send in an email to temp.support@oranged.net.

The new server is a drastic improvement in speed and reliability over the previous servers, so you should see less delays and outages when attempting to access downloads, support, or any other section of our website.

One issue to note is that the Files attached to support tickets could not make the move to the new server, so if you have recently attached a file to a ticket and we need the file for your specific inquiry you may need to re-upload the file.

Many users are reporting issues of mouse clicks not working properly after updating to Mac OS X 10.5.2. This issue occurs when a floating window (such as the tips window, or the visual template editor’s properties window) is open at the same time as a sheet window (such as the enter time sheet, or edit debt/credit window). Any mouse clicks made in the sheet window will not be recognized and it may seem as if Studiometry is frozen.

To get around this simply close any floating windows that are open at the time. You can also use the escape key to close the current sheet window if the application seems frozen.

We have a workaround for this issue available for Studiometry the 5.1 release. Studiometry 5.1 will be available very soon.

Official Knowledge Base Article: Here