Arkansas Passe Care Coordination Agreement

Empower`s model of care ensures that people with behavioral health needs or DLI receive the right care in the right environment at the right time to improve health outcomes and manage the total cost of healthcare. The CAC meets quarterly and consists of individuals, family members, lawyers, community operators and Empower representatives. During these meetings, Empower gain valuable insight into the individual experience and identifies opportunities for improvement. For example, based on CAC entries, we have developed a complete video companion to the members` manual to respond to people with little or no reading fear. We`ve also made improvements to other member interactions, including welcome letters, meetings with first aid coordinators, and the availability of contact information for staff. PASSE is Arkansas` new procurement model that addresses the general health needs of Medicaid recipients who have complex behavioral health or mental and developmental disability (DDI) needs. The objectives of the program are as follows: We conduct a comprehensive data analysis based on the claims files in order to identify all the providers dealing with the person and integrate their contribution into the development of the individual care plan. In order to ensure that the plan is person-centered, we identify individuals` strengths and needs by working with them and their family members during the development process. We also address their functional needs based on their independent assessments. We then develop clinical interventions to help our members navigate the medical, behavioral health and development systems and access community resources to meet their needs. As part of the innovative pass program, Empower`s care coordinators manage care for beneficiaries with all care providers, including medical, pharmaceutical, behavioral health, mental and developmental disabilities, and long-term support services. Like a nursing home, the care coordinator is the single point of contact for all of the individual`s providers, who ensures the development and effective execution of the member`s person-centered service plan and integrates the provision of service proactively based on the plan. We are currently developing four consumer advisory subcommittees in other sectors of the state to reflect the regions of the Ministry of Health.

Each subcommittee will provide the ACC with information, information, information, information, education and representation of interests on identified needs and proposals for solutions for its respective region. The Care Coordinator oversees the delivery of integrated services through regular contact with individuals and ongoing communication with his or her providers, establishing links with family service agencies, non-profit organizations, the justice system, schools and other appropriate resources. Empower is aware of the importance of involving members, important parties and stakeholders in the PASSE program. We have developed a Consumer Advisory Council (CAC) to ensure that people have the opportunity to provide meaningful feedback and important information about programs across the state. The CCA also helps to lead our mission, to enable individuals to lead more fulfilling and healthy lives at home and in their communities.