Studiometry 15.0.3 Released
What Is Employee Engagement and How Do You Improve It?
- Employee Engagement Definition
- Why Is Employee Engagement Important?
- Whose Job Is Employee Engagement?
- What Are the Drivers of Employee Engagement?
- Why Current Programs Aren’t Improving Employee Engagement
- Measuring Employee Engagement: Gallup’s Questions
- The Employee Engagement Model
- Employee Engagement Examples: The 3 Types of Employees You Have
- What’s the Difference Between Employee Engagement and the Employee Experience?
- How to Improve Employee Engagement: Team Engagement Ideas
- Improving Employee Engagement Begins Here. Reworked, voice of employee explained.
01 Employee Engagement Definition
Gallup defines employee engagement as the involvement and enthusiasm of employees in their work and workplace.
Employee engagement helps you measure and manage employees’ perspectives on the crucial elements of your workplace culture.
You can find out if your employees are actively engaged with their work or simply putting in their time. You can discover if your team building activities and human resources practices influence positive business outcomes or if there’s room to grow.
And with the right approach, you can learn how to improve your employees’ connection to their work and your company.
02 Why Is Employee Engagement Important?
Employees make decisions and take actions every day that can affect your workforce and organization.
The way your company treats employees and how employees treat one another can positively affect their actions — or can place your organization at risk.
Based on decades of employee engagement research, Gallup knows that engaged employees produce better business outcomes than other employees — across industry, company size, and nationality, and in good economic times and bad.
But only 21% of employees worldwide and 33% in the U.S. fall in the “engaged” category.
So, what can companies do better to engage employees?
When companies use Gallup’s Q12® as a framework to improve employee engagement– one that executives support as a primary management strategy — they yield clear and better results.
Asking, “Why is employee engagement important?” is a vital question for leaders to consider. Because without employee engagement, there’s no team engagement, making it more difficult to improve business outcomes.
When Gallup analyzed the differences in performance among business/work units, the benefits of employee engagement were clear. When comparing employee engagement levels, Gallup found that top- and bottom-quartile business units and teams had the following differences in business outcomes*:
*The above figures are median percent differences across companies in Gallup’s database. High-turnover organizations are those with more than 40% annualized turnover. Low-turnover organizations are those with 40% or lower annualized turnover.
03 Whose Job Is Employee Engagement?
70% of the variance in team engagement is determined solely by the manager.
Employee engagement should be a manager’s primary role responsibility.
Managers are in charge of ensuring that employees know what work needs to be done, supporting and advocating for them when necessary, and explaining how their work connects to organizational success.
To succeed in that responsibility, managers need to be equipped to have ongoing coaching conversations with employees.
Unfortunately, most managers don’t know how to make frequent conversations meaningful, so their actions are more likely to be interpreted as micromanaging without providing the right tools and direction.
So, it’s not enough for leaders to simply tell managers to own engagement and coach their teams.
- redefine managers’ roles and expectations
- provide the training tools, resources and development that managers need to coach and meet those expectations
- create evaluation practices that help managers accurately measure performance, hold employees accountable and coach to the future
04 What Are the Drivers of Employee Engagement?
One of the most common mistakes companies make is to approach engagement as a sporadic exercise in making their employees feel happy — usually around the time when a survey is coming up.
It’s true that we describe engaged employees as “enthusiastic.” And surveys play a big role in measuring staff engagement. But it’s not that simple.
These are the key drivers of employee engagement:
a caring manager
a focus on strengths
Employees need more than a fleeting warm-fuzzy feeling and a good paycheck (even if it helps them respond positively on a survey) to invest in their work and achieve more for your company.
People want purpose and meaning from their work. They want to be known for what makes them unique. This is what drives employee engagement.
And they want relationships, particularly with a manager who can coach them to the next level. This is who drives employee engagement.
One of Gallup’s biggest discoveries: the manager or team leader alone accounts for 70% of the variance in team engagement.